Player Protection

We take player safety seriously. At Zoccer we provide clear tools and firm policies so customers can control their play and stay within their limits. Our approach balances straightforward account controls, practical guidance and access to support services. Zoccer Responsible Gambling is built into account settings and customer help channels to make setting limits, taking breaks and self-excluding a simple, reversible process when appropriate. Use these tools at any time and contact support for assistance — keeping play responsible is our priority and part of how the site operates day to day.

Player protection principles

Clear rules, visible controls and easy access to help form the core of our approach. We encourage informed betting, honest account identification and use of limits. Privacy and confidentiality apply when you request support or restrict your account. Availability of tools depends on account eligibility and local rules.

Tools to manage your gambling activity

Deposit limits

Set daily, weekly or monthly deposit caps in account settings. Limits can be adjusted up or down, and reduced limits take effect immediately. Use limits to control spending and manage bankroll.

Loss limits

Choose a maximum loss threshold for a session or a period. Once reached, access to wagering is paused until the next period or until you change the limit. Loss limits help prevent chasing losses.

Time-outs and session reminders

Take short breaks with time-outs or enable session reminders that prompt you after a set play time. Time-outs are useful to cool off and reassess play patterns without closing the account.

Self-exclusion

Self-exclusion is available for short or long periods and can be activated via your account or support. During exclusion, access to real-money play is blocked. Information about reactivation and appeal is provided at the point of exclusion.

Recognising signs of problem gambling

Watch for signs such as difficulty stopping play, spending more than intended, borrowing money to gamble, or negative effects on work and relationships. If gaming causes stress, sleep loss or secrecy, consider reducing play or using self-exclusion.

Practical guidance to stay in control

Decide a budget before you start and stick to it. Use built-in limits, take regular breaks and keep gambling as a form of entertainment only. Avoid chasing losses and do not gamble when stressed, under the influence or using money needed for essentials.

Access to professional help and support organisations

If you need support, contact local counselling services and national helplines. For Australian customers, consider reaching out to recognised services for confidential advice and treatment options. Support can include counselling, peer groups and financial guidance; we can signpost options via live chat or email.