Contact our team
Need help? Support is available to assist with account questions, verification and withdrawal queries, technical issues, or general feedback. Contact the team via live chat, email or phone for prompt guidance. Open 24/7 for basic support and business-hours assistance for account or payment matters. Use the channels below to raise a ticket, send documents, or request a callback any time. Staff can assist with deposits, bonus activation, responsible gambling tools, and verification uploads in a straightforward way and account recovery.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, ticketing, documents) |
| General enquiries | [email protected] (billing, payments, verification, account changes) |
| Affiliate enquiries | [email protected] (partner support, commission queries, marketing assets) |
| Phone | +61 2 8394 1726 (call, SMS, callback requests) |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring explanations or documents. Send your message to Zoccer support with a clear subject line and up-to-date contact details, including your account ID, to avoid delays. Attaching scans or photos of documents speeds up verification and helps us advise on next steps.
Contact Form
Response Time
Most enquiries are answered within one business day. Simple account or payment questions are often resolved the same day. More complex issues may take longer depending on their nature and the information required. We'll keep you updated by email or live chat until the matter is resolved. Response times may vary by workload and time zones.
Feedback
Got feedback, suggestions or ideas to improve Zoccer? Tell us via live chat, email or the feedback form. Every message is reviewed carefully and used to improve site features, promos and mobile functionality. It also guides future promotions, banking options and UX tweaks, helping to improve the overall user experience for everyone.